Last Updated: 10.24.2025

HomeCare Providers Network ("we," "us," or "our") is dedicated to protecting the privacy of our partners, clients, their families, and visitors to our website, www.hpnetworks.org ("Website"). This Privacy Policy explains how we collect, use, share, store, and protect your personal information when you use our Website.

By engaging with us, you agree to this policy. We value the Internet’s power to connect people and provide services, and we prioritize keeping your information safe.

For questions or concerns, contact us at legalandcompliance@hpnetworks.org with the subject line "Privacy Policy Question."

1. Scope of This Policy

1.1. Coverage:

This Privacy Policy applies solely to personal information collected through our Website (www.hpnetworks.org), including:

• Contact forms, newsletter sign-ups, or service inquiries submitted via the Website.

• Automated data collection through cookies or similar technologies (see Section 5). This policy does not apply to offline interactions—such as phone calls, emails, or services provided under a signed service agreement—which are instead governed by our separate Notice of Privacy Practices.

1.2. Third-Party Sites: Third-Party and Non-Website Platforms:

This Privacy Policy does not cover third-party websites or applications linked from our public Website, nor does it apply to any client-facing portals, electronic health systems, or other online or offline platforms operated by HP Network that are used to deliver care, manage services, or exchange health-related information. All such platforms — including those used for home and community-based services, care coordination, billing, or other program activities — are governed by our Notice of Privacy Practices, which outlines how HP Network protects and uses Protected Health Information (PHI) in compliance with HIPAA, the HITECH Act, and applicable privacy laws.

For questions about privacy or data handling related to those services or systems, please contact legalandcompliance@hpnetworks.org .

1.3. Updates:

We may update this policy to reflect changes in our practices or laws. Updates will be posted on our Website with a new effective date, and we’ll notify you of significant changes via email (if you’re subscribed) or a Website notice.We encourage you to review this Privacy Policy periodically.

2. Information We Collect

We collect only the information necessary to communicate with you and manage your interactions with our Website. The Website is not designed to collect or process Protected Health Information (PHI), as defined by the Health Insurance Portability and Accountability Act (HIPAA). Information collected for the purpose of providing client care or program services is governed by our Notice of Privacy Practices, not this Website Privacy Policy.

2.1. Personal Information:

2.1.1. Details you provide, such as:

• Name, email address, phone number, or mailing address when you fill out our contact form, subscribe to our newsletter, or request services.

• Additional information, like preferences or service needs, shared during inquiries.

2.1.2. The Website is not intended for the submission of PHI, and we do not authorize its collection through the Website. For clients under a signed service agreement, any necessary PHI is collected offline or through secure, HIPAA-compliant systems, as governed by our Notice of Privacy Practices. (See also Section 7.1.2 regarding service provider limitations on PHI.)

2.2. Non-Personal Information:

2.2.1. Anonymous data, such as Website usage statistics or general trends, that doesn’t identify you.

2.2.2. Technical information collected automatically, including:

• IP address. • Browser type and version. • Device details (e.g., operating system). • Pages visited, time spent on our Website, and referring URLs. • Cookies and similar technologies (see Section 5).

2.3. Third-Party Sources:

We may receive information from partners or affiliates if you’ve authorized them to share it with us. This will be handled according to this policy

3. How We Use Your Information

We use your information to operate and improve our Website, with a focus on transparency:

3.1. Website Operations:

3.1.1. Responding to inquiries or requests submitted via our Website’s contact form or other online channels.

3.1.2. Processing newsletter sign-ups or service inquiries submitted through the Website.

3.2. Communication:

3.2.1. Sending newsletters, event details, or updates about our services, if you’ve opted in through the Website.

3.2.2. Sending surveys to gather feedback on our Website or services, if you’ve opted in.

3.3. Website Improvement:

3.3.1. Analyzing usage data to enhance Website functionality and user experience.

3.3.2. Monitoring technical performance to ensure our Website runs smoothly.

3.4. Legal Compliance:

3.4.1. Complying with laws, regulations, or legal processes (e.g., court orders) related to Website operations.

3.4.2. Protecting the rights, safety, or property of HP Network, our Website users, or the public.

3.5. No Automated Decision-Making:

We do not use personal information collected through our Website for automated decision-making or profiling that could affect users legally or significantly.

4. Your Consent

4.1. Voluntary Sharing:

You can use most of our Website without providing personal information. However, actions like submitting a contact form or signing up for our newsletter require some details.

4.2. Giving Consent:

4.2.1. By sharing your information through the Website, you agree to its use as outlined in this policy.

4.2.2. We’ll ask for your clear permission for specific uses, such as marketing emails.

4.3. Withdrawing Consent:

4.3.1. Stop receiving newsletters by clicking the "unsubscribe" link in emails or emailing optout@hpnetworks.org with the subject line "Stop Newsletters."

4.3.2. To stop other uses of your Website-submitted information, email legalandcompliance@hpnetworks.org with the subject line "Withdraw Consent."We may require reasonable verification of your identity before processing withdrawal requests.

4.3.3. Withdrawing consent won’t affect actions we took with your permission before you withdrew it.

5. Cookies and Tracking

5.1. What Cookies Do:

5.1.1. HP Network uses cookies and similar tracking technologies (such as web beacons) on our public website (www.hpnetworks.org) to ensure proper functionality, improve performance, and enhance your browsing experience. Cookies are small text files stored on your device when you visit a website. They help us operate efficiently and understand how visitors use our site.

We do not use cookies to collect or store any health-related, financial, or other sensitive personal information. HP Network does not engage in targeted advertising, cross-site tracking, or data selling.

5.1.2. Types of Cookies:

• Essential Cookies: Enable core website functionality, such as security, accessibility, and page navigation. The website cannot function properly without these cookies, and they are always active.

• Statistics (Analytics) Cookies: Collect information anonymously to help us understand how visitors use our website — for example, which pages are most visited and how users navigate between them. This helps us improve the structure and content of our site. The data collected cannot be used to identify you personally.

• Functional Cookies: Allow the website to remember user preferences and settings, such as language, accessibility options, or previously entered form data. These cookies enhance your browsing experience but are not strictly necessary for the website to operate.

• Marketing Cookies: May be used to measure general engagement with our online materials, such as social media links or informational campaigns. HP Network does not use cookies for targeted advertising or to track users across unrelated third-party websites.

5.2. Managing Your Cookie Preferences:

When you visit our website, a cookie banner allows you to manage your preferences:

1. Accept All Cookies – Enables all cookie categories, including performance and analytics.
2. Deny All Cookies – Blocks all non-essential cookies; only essential cookies remain active.
3. Customize Preferences – Lets you select which categories of cookies you wish to allow or deny.

Your cookie preferences are stored locally on your device, are not linked to your personal identity, and can be changed at any time by revisiting the cookie banner or adjusting your browser settings.

5.2.1. Third-Party Cookies:

Some features on our website (for example, embedded videos or analytics tools) may use third-party services that set their own cookies. These third parties are responsible for their own cookie practices, and we encourage you to review their privacy policies for more information.

5.2.2. Opt-Out and Contact Options:

You can manage or change your cookie preferences at any time in one of the following ways:

• Through Our Cookie Banner: Adjust your selections to accept all cookies, deny all cookies, or customize preferences. Your choices are applied immediately and stored locally on your device.
• Through Your Browser Settings: Most browsers allow you to block or delete cookies, or to receive a notice before cookies are placed. Instructions can usually be found in your browser’s help or privacy section.
• By Contacting Us: If you have questions about how we use cookies or other tracking technologies, contact legalandcompliance@hpnetworks.org with the subject line “Cookie Inquiry.”

HP Network does not use cookies for targeted advertising or to track users across unrelated third-party websites.

6. Your Privacy Rights

You have control over the personal information collected through this Website. HP Network complies with applicable New Hampshire privacy and security laws for website-collected data, including RSA 359-C:20 (Data Breach Notification Law). While HP Network may not be directly subject to certain U.S. state laws, such as the California Consumer Privacy Act (CCPA) or Colorado Privacy Act (CPA), we voluntarily extend comparable privacy rights to all Website users where practicable, subject to applicable legal requirements and exceptions. These rights include:

6.1. Access:

Request a copy of your personal information collected through the Website by emailing legalandcompliance@hpnetworks.org with "See My Data." We’ll provide it in a clear, readable format.

6.2. Correction:

Request correction of inaccurate or outdated Website-submitted information by emailing legalandcompliance@hpnetworks.org with "Fix My Data."

6.3. Deletion:

Request deletion of your Website-submitted personal information by emailing legalandcompliance@hpnetworks.org with "Delete My Data." We’ll remove it unless required to retain it for legal reasons.

6.4. Opt-Out:

Stop receiving marketing emails by unsubscribing via the link in any marketing email or emailing optout@hpnetworks.org with "Stop Newsletters."

6.5. Restrict Use:

Request that we limit the use of your Website-submitted personal information in certain cases (e.g., if you dispute its accuracy) by emailing legalandcompliance@hpnetworks.org with "Restrict My Data."

6.6. Data Portability:

Request your Website-submitted personal information in a transferable format by emailing legalandcompliance@hpnetworks.org with "Data Portability Request."

6.7. How It Works

6.7.1. We’ll verify your identity before processing requests to ensure security.

6.7.2. We’ll respond within 45 days of verifying your request, and may extend once by an additional 45 days when reasonably necessary; if extended, we’ll notify you of the reason and new timeline.

6.8. Appeals.

If we deny your privacy request, you may appeal by emailing legalandcompliance@hpnetworks.org with the subject “Privacy Request Appeal.” We will respond with our final decision and the rationale.

6.9. Authorized Agents.

You may use an authorized agent to submit privacy requests on your behalf. We may require proof of authorization and verification of your identity before processing such requests.

7. Sharing Your Information

We don’t sell or share your personal information collected through the Website without your permission, except in the following cases:

7.1. Service Providers:

7.1.1. We share information with trusted service providers, that provides servers and infrastructure for Website functionality. These providers may process limited technical information (e.g., IP addresses, browser details, server logs) to deliver hosting and security services.

7.1.2. All service providers are bound by contracts requiring them to:

• Use your information solely for the purpose of providing services to HP Network’s Website.

• We maintain administrative, technical, and physical safeguards to protect Website information. Our hosting provider is not authorized or engaged to store or process any Protected Health Information (PHI).

• Refrain from further sharing or using your information beyond the scope of their agreement with us.

7.2. Legal Needs:

7.2.1. We may share Website-collected information if required by law, such as for a court order or regulatory request.

7.3. Business Changes:

7.3.1. If our company is sold or merged, your Website-collected information may transfer to the new owner, who must follow this policy.

7.4. With Consent:

We’ll share Website-collected information for other purposes only if you give us clear permission.

8. Data Security

8.1. Our Protections:

8.1.1. We use strong security measures to protect your information from unauthorized access, loss, or misuse, including:

• Encryption for data sent to and from our Website.

• Secure, password-protected servers with limited access.

• Regular security checks and employee training.

8.2. Data Breach:

• 8.2.1. If a breach risks your Website-collected information, we’ll notify you and authorities as soon as possible, as required by applicable laws, such as New Hampshire’s RSA 359-C:20.

• 8.3. Limits: While we take every reasonable step to secure your data, no system is completely safe. You share information at your own risk.

9. Where We Store Your Information

9.1. Storage Locations:

Your information is stored primarily in the United States, as we use service providers that maintain data storage within the U.S. While we strive to ensure that all storage remains within the United States for privacy and security reasons, certain third-party service providers may, without our direct knowledge, use systems or subcontractors that store or process data in other countries. In such cases, we will take appropriate and proportionate steps to ensure your information remains protected.

9.2. Cross-Border Transfers:

We do not anticipate transferring your information outside of the United States, as our business and chosen service providers are U.S.-based. However, in the unlikely event we discover that a service provider stores or processes data in another country, we will take appropriate steps to ensure that your information is protected through recognized safeguards.

10. How Long We Keep Your Information

10.1. Retention:

10.1.1. We keep your Website-collected information only as long as needed for our Website operations or as required by law.

10.1.2. For example:

• Contact form data: Up to 1 year after your last Website interaction.

• Newsletter data: Until you unsubscribe.

• Legal records: As required by law.

10.2. Deletion:

We’ll delete or anonymize your Website-collected information when it’s no longer needed or if you request deletion.

11. Children’s Privacy

11.1. Age Limit:

Our Website is not intended for individuals under 18 years of age. We do not knowingly collect their information through the Website.

11.2. Parental Action:

If we have an individual’s information under 18 by mistake, we’ll delete it. Parents or legal guardians can email legalandcompliance@hpnetworks.org to review or remove it.

12. Complaints

12.1. Reporting Issues:

If you think we’ve violated this Website Privacy Policy, email legalandcompliance@hpnetworks.org with "Privacy Complaint." We’ll investigate and respond within 30 days.

12.2. Next Steps:

If you’re not satisfied, you can contact a data protection authority in your region.

13. Contact Us

For questions or requests about this Website Privacy Policy, reach out to: